How to contact Churchly Support

We're here to help you build and run your church website! Here's how to reach us and what to expect.

Step 1: Check our Help Center

Many questions are answered in our help articles, with step-by-step guides and videos for widgets, domains, email, bookings, and more. Browse or search at help.churchly.com.

Step 2: Reach out to our support team

You can contact us in either of these ways:

1. From your dashboard: Click the "Need Some Help?" button to send us a message.
2. By email: Write to support@churchly.com.

Tip: Please send each question once, in the same conversation. Sending the same question several times opens separate tickets and can actually slow down our reply.

Step 3: Include the details

To help us solve things quickly, please include:

• Your church name and website address (or the email on your account).
• The page you're working on.
• What you're trying to do, and what happens instead (including any error message).
• A screenshot or short screen recording, if you can.

Do you offer phone support?

We don't offer phone support. All support is handled through tickets, so every request is tracked and nothing slips through the cracks, and we can easily share links, screenshots and step-by-step instructions. Just email support@churchly.com and our team will get back to you.

When will I hear back?

Our team replies to tickets Monday–Friday during business hours, and we typically reply within 48 business hours.

Need Further Assistance?

If you have any questions or need further assistance, click on the "Need Some Help" button on your dashboard to reach out to our support team. We're here to help you make the most out of your Churchly website and ensure you can effectively reach your community.